Refund policy
Our Commitment At Axelskin, your satisfaction matters. We stand behind every product we sell.
When we offer a full refund or replacement: We accept refund or replacement requests in the following situations:
- Your item arrived damaged or broken
- You received the wrong item
- Your item was lost in transit and never arrived
To request a refund or replacement, contact us at axelskin.store@gmail.com within 14 days of your delivery date with your order number and a clear photo of the issue. We will respond within 24 hours and resolve your issue with either a free replacement or a full refund — your choice.
What we do not cover: We do not accept returns or refunds for change of mind, buyer's remorse, or incorrect size/shade selection. Please review product descriptions carefully before purchasing.
We do not cover issues reported more than 14 days after the confirmed delivery date.
Refund processing time: Once approved, refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.
Questions? Contact us anytime at axelskin.store@gmail.com. We typically respond within 24 hours.